Product FAQ

How can I find the right product for my car?

Refer to our detailed product descriptions to find items that fit your car’s make and model. You can also contact our customer service for personalized recommendations.

Do you offer customizable designs or colors?

While we have a variety of designs and colors, we currently don't offer customization. Our range aims to cater to diverse preferences and styles.

Can I use the car accessories with any car model?

Many of our accessories are universal and can fit a variety of car models. Specific fitment information is provided on each product page.

What should I do if I receive a damaged or defective product?

If your product arrives damaged or defective, please contact our customer service team immediately. Provide your order number and detailed photos of the damage or defect. We’ll assist you with a return or replacement based on our policy. This process ensures that you receive a functional product and helps us maintain high quality standards.

Orders and Shipping

When will I receive my order?

Our standard delivery time is 7-14 business days. Please read our Shipping Policy for more details.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or the shipping carrier's site.

How do I make changes to an order I’ve already placed?

Once an order is confirmed and processed, we are unable to accommodate any changes. This includes modifications to the items selected, shipping address, or payment details. We encourage you to carefully review your order before completing the checkout process to ensure accuracy.

Can I cancel my order?

You can cancel your order before it is shipped. Once shipped, we cant accommodate your cancellation request.

What should I do if I did not receive an order confirmation email?

If you haven't received an order confirmation email within a reasonable timeframe, please check your spam or junk folder. If you still can't find it, contact us at orders@autoneek.com with your order details, and we will assist you promptly.

What is the return policy?

We have a 15-day Free Return Policy. Please read our Refund Policy for more details.

How do I contact you if my question isn’t answered here?

Phone: +1 307-342-3506

Email: hello@autoneek.com

Address: 30 North Gould Street, Sheridan Wyoming 82801, United States